Privacy Policy

1. Introduction

Krevio ("we", "us", "our") operates krevio.co.za. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. Information We Collect

Directly from you

• Name and email address (via Calendly booking or contact form)
• Phone number (if provided during booking)
• Company name and project details

Automatically

• IP address and browser/device information
• Pages visited, session duration, referral source
• Cookies and similar tracking technologies

3. How We Use Your Information

• To schedule and manage consultations (Calendly)
• To respond to enquiries and provide requested services
• To improve our website and user experience (analytics)
• To send project-related communications

We will not use your information for any purpose incompatible with those stated above.

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Your consent — e.g., booking a call, submitting a contact form
• Legitimate interest — e.g., website analytics to improve our services
• Contractual necessity — e.g., fulfilling a service agreement

5. Sharing Your Information

We may share your information with:

• Calendly — appointment scheduling (processes name, email, phone)
• Google Analytics — anonymised website usage data
• Hostinger — web hosting (server logs)

We do not sell your personal information to third parties. All third-party service providers are required to protect your information in accordance with applicable data protection laws.

Cross-border transfers

Some third-party services may process data outside South Africa. In such cases, we ensure adequate protection measures are in place as required by POPIA Section 72.

6. Cookies

Our website uses cookies to enhance your browsing experience:

• Essential cookies — Required for site functionality
• Analytics cookies — Help us understand how visitors use our site

You can manage cookie preferences through your browser settings. Non-essential cookies will only be activated with your consent.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry/booking data: 12 months after last interaction
• Analytics data: As per Google Analytics retention settings
• Project-related data: Duration of the project plus 24 months

When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/HTTPS encryption on all pages
• Access controls limiting who can view personal data
• Regular review of security practices

No method of transmission over the internet is 100% secure. In the event of a data breach, we will notify the Information Regulator and affected individuals as soon as reasonably possible, in accordance with POPIA Section 22.

9. Your Rights Under POPIA

You have the right to:

• Access your personal information held by us
• Correct inaccurate or outdated information
• Delete your personal information (subject to legal obligations)
• Object to the processing of your information
• Withdraw consent at any time without penalty
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at hello@krevio.co.za. We will respond within 30 days.

10. Children's Privacy

Our website is not directed at persons under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Direct Marketing

We will only send you marketing communications with your explicit prior consent. You may opt out at any time by contacting us or using the unsubscribe link in any marketing email.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

14. Information Regulator

You may also contact the Information Regulator of South Africa: