Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of the website krevio.co.za and the engagement of services provided by Krevio ("we", "us", "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Definitions

• "Client" — any individual or entity engaging Krevio's services.
• "Services" — website design, brand identity, social media management, SEO, digital marketing, and related services.
• "Deliverables" — all work product created by Krevio for the Client.
• "Agreement" — these Terms together with any accepted proposal or quote.
• "Working Days" — Monday to Friday, excluding South African public holidays.

3. Services

Krevio offers:

• Website Design & Development
• Brand Identity & Visual Design
• Social Media Management
• SEO & Growth Strategy
• Digital Marketing
• Ongoing Retainer Services

The specific scope of services for each project is defined in a written proposal or quote provided to the Client. Krevio reserves the right to decline any project at its sole discretion.

4. Quotations & Proposals

• Quotes are valid for 30 days from the date of issue.
• Acceptance must be in writing (email is acceptable).
• Verbal agreements are not binding.
• Changes to the agreed scope require a written change order and may affect pricing and timelines.

5. Payment Terms

• A 50% deposit is required before work commences.
• The remaining 50% is due upon project completion, prior to final delivery/launch.
• For larger projects, milestone-based payment schedules may be agreed in writing.
• All amounts are quoted in South African Rand (ZAR).
• Late payments may incur interest at the rate prescribed under the Prescribed Rate of Interest Act.
• Deliverables, files, and website access will not be released until full payment is received.
• Deposits are non-refundable once work has commenced.

6. Client Responsibilities

The Client agrees to:

• Provide all required content, assets, and information in a timely manner.
• Designate a single point of contact for project communications.
• Provide feedback and approvals within agreed timeframes.
• Ensure all content provided is accurate and does not infringe any third-party rights.

Delays caused by the Client may affect project timelines and may result in additional charges.

7. Timelines & Delivery

• Estimated timelines are provided in the project proposal and are not guaranteed.
• Krevio is not liable for delays caused by the Client, third-party services, or force majeure events.
• A project is considered "complete" when the agreed deliverables have been provided and approved, or 14 days after delivery if no feedback is received.

8. Revisions

• Each project includes a specified number of revision rounds as stated in the proposal (typically 2 rounds).
• A "revision" is a change to existing approved work within the original scope.
• Requests that fall outside the original scope are considered new requirements and will be quoted separately.
• Additional revision rounds are charged at Krevio's standard hourly rate.

9. Intellectual Property

Pre-existing IP

Each party retains ownership of intellectual property owned prior to the project.

Deliverables

Upon receipt of full payment, Krevio assigns all copyright in the final deliverables to the Client, in accordance with the Copyright Act 98 of 1978. Assignment is effective only upon full payment.

Working files

Source files (e.g., design files, raw assets) are not included unless explicitly stated in the proposal.

Third-party assets

Stock images, fonts, plugins, and other third-party assets are subject to their respective licences. The Client is responsible for maintaining valid licences.

Portfolio rights

Krevio retains the right to display completed work in its portfolio and marketing materials, unless the Client objects in writing prior to project commencement.

Client-supplied content

The Client warrants that all content provided does not infringe any third-party intellectual property rights and indemnifies Krevio against any claims arising from such content.

10. Confidentiality

Both parties agree to keep confidential all non-public information exchanged during the project. This obligation survives termination of the agreement. Exceptions include information that is publicly available, independently developed, or required to be disclosed by law.

11. Warranties

• Krevio warrants that services will be performed with reasonable skill and care.
• Krevio does not guarantee specific business outcomes, including search engine rankings, website traffic, or revenue.
• Krevio does not warrant that deliverables will be entirely free of defects or that websites will operate without interruption.

12. Limitation of Liability

13. Indemnity

The Client agrees to indemnify and hold Krevio harmless against any claims, damages, or expenses arising from:

• Content supplied by the Client.
• The Client's use of the deliverables.
• Any breach of these Terms by the Client.

14. Termination

• Either party may terminate the agreement by providing 14 days' written notice.
• In the event of a material breach, the non-breaching party may terminate immediately if the breach is not remedied within 7 days of written notice.
• Upon termination, the Client shall pay for all work completed to date.
• Completed work will be delivered upon receipt of full payment.

15. Cooling-Off Period

Under the Consumer Protection Act (Section 16), if this agreement was concluded as a result of direct marketing (i.e., an unsolicited approach by Krevio), you have the right to cancel without reason or penalty within 5 business days of the date the agreement was concluded.

Additionally, under the Electronic Communications and Transactions Act (Section 44), where services are contracted through our website, you may cancel the transaction within 7 days of the date of the agreement, provided that the services have not yet commenced with your express consent.

This cooling-off period does not apply where you initiated contact with Krevio.

16. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, power outages (including load shedding), internet disruptions, pandemics, or government actions.

17. Hosting, Domains & Third-Party Services

• Unless otherwise agreed, the Client is responsible for their own hosting and domain registration.
• Krevio is not responsible for downtime, data loss, or failures of third-party services.
• The Client is responsible for renewing domains and hosting subscriptions.

18. Acceptable Use

The Client may not use deliverables provided by Krevio for any unlawful, defamatory, or harmful purpose. The Client is responsible for ensuring their website complies with all applicable South African laws, including POPIA and the CPA.

19. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Republic of South Africa.
• In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation for a period of 14 days.
• If negotiation fails, the dispute shall be referred to mediation, with costs shared equally.
• If mediation fails, either party may pursue resolution through the appropriate South African court.

20. General Provisions

• Entire Agreement. These Terms, together with any accepted proposal, constitute the entire agreement between the parties and supersede all prior communications.
• Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force.
• No Waiver. Failure to enforce any right under these Terms does not constitute a waiver of that right.
• Notices. All notices must be in writing and sent via email, with delivery deemed effective upon confirmed receipt.
• Assignment. The Client may not assign or transfer their rights under these Terms without Krevio's prior written consent.

21. Contact

For questions about these Terms:

Email: hello@krevio.co.za

Website: krevio.co.za